Case Study / Aesthetics Clinic

3,142 conversions tracked from zero visibility

Rebuilding the analytics foundation and Google Search infrastructure from zero visibility to accurately capture and attribute 3,142 patient enquiries.

Client:Multi-Location Aesthetics Group
Location:London & Manchester
Timeline:6 Months
3,142
Verified Conversions
Full funnel attribution
0 to 100%
Tracking Visibility
Replaced blind ad spend
-45%
Reduction in CPA
Eliminated wasted search terms
22+
Custom GA4 Events
Call, form, and chat tracking
01

The Challenge

The multi-clinic group was spending £8,000/month across Google Ads with zero reliable conversion tracking. Clinic managers could not tell which ad drove which clinic's revenue.

Completely unlinked Google Ads and Google Analytics accounts.
Duplicate conversion counts causing Google's smart bidding to chase spam bot submissions.
No multi-location attribution between London and Manchester clinics.
02

The Approach & Execution

We audited and purged broken tracking tags, deployed a clean 22-event GTM container, and restructured campaigns by individual clinic location.

Phase 01

Clean GTM Container Deployment

Implemented strict deduplication rules, custom form listeners, and dynamic phone call tracking for each clinic branch.

Phase 02

Location-Specific Campaign Splitting

Separated ad groups by postal radius to ensure budget was allocated strictly according to clinic appointment capacity.

Phase 03

Value-Based Bidding Training

Fed verified clinic consultation revenue back into Google Ads machine learning models.

03

The Results & Business Impact

Captured and tracked 3,142 clean patient conversions while reducing overall cost per acquisition by 45%.

3,142 verified patient conversions tracked with 100% clean attribution.
Cut cost per acquisition by 45% by cutting wasteful competitor keywords.
Enabled individual clinic managers to track daily booking ROI in real time.

Services & Deliverables

Core Capabilities
Google Tag ManagerGoogle Search AdsCall TrackingGA4 Funnels
Key Deliverables
  • Enterprise GTM & GA4 Multi-Location Setup
  • Dynamic Phone Call Number Swapping
  • Google Ads Campaign Restructuring
  • Executive ROI Dashboard in Looker Studio
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